Shipping policy

Thank you for shopping with MEAGON MORGAN. We specialize in premium luggage and bag products, and are fully dedicated to preparing, packaging and dispatching every order meticulously. Our core goal is to ensure all package goods are accurately delivered, well-protected during transit, and received by customers within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. During processing, our team conducts comprehensive quality inspections and professional shockproof packaging tailored for luggage products to prevent scratches, deformation or accessory damage during transportation.
If we experience a high volume of orders during promotional campaigns, shopping peaks and holiday seasons, processing times may be extended. Customers will be notified via official email if there are any significant delays in order processing and shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, based on the dimension, weight and shipping destination of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, customs clearance progress, adverse weather conditions, logistical arrangement constraints, or regional statutory holidays. All estimated times do not serve as a guaranteed delivery date.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email attached with exclusive tracking information and logistics carrier details.
Tracking details typically become available within 24-48 hours after shipment, as cross-border logistics systems require a certain period of time to update and synchronize transportation data.

4. Incorrect Address Disclaimer

Please double-check and confirm that your shipping address, postal code and valid contact information are accurate and complete at checkout before completing payment.
MEAGON MORGAN is not responsible for orders mistakenly delivered, returned or undeliverable caused by incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to address errors or missing information, reshipping fees may apply for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit or the logistics tracking status remains stagnant for a long time, please contact us within 7 days of the expected delivery date for investigation and after-sales assistance.
Damaged Items:
If your luggage products arrive with structural deformation, broken accessories, surface damage or torn packaging, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original outer packaging. We will review the situation thoroughly and work to resolve the issue as quickly as possible with targeted solutions.

6. Luggage Care and Usage Notice

All luggage and bag products should be used, cleaned, stored and maintained in strict accordance with the professional care instructions attached to each product. MEAGON MORGAN is not responsible for product damage, wear and functional failure caused by improper cleaning methods, incorrect storage, private modification, overloaded use or personal misuse of the luggage goods.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the local tariff policies of the destination country. These additional charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid during checkout.
We will provide complete customs declaration documents to assist smooth clearance, and we shall not be liable for delivery delays or cargo detention caused by local customs inspection and policy adjustments.

8. Order Shipping Rules Supplement

All luggage orders are uniformly packaged with professional protective materials to ensure transportation safety. We do not support designated logistics carriers for standard orders. For any special shipping requirements, customers need to submit applications in advance and bear the resulting additional logistics costs.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales issues, please contact us:
Company Name: MEAGON MORGAN
Phone number: + 971-638-1830
Email: info@moramarrero.shop
Physical address: 128 Leatherwood Loop, Hot Springs National Park, AR 71901, United States